How do I return a product?

Returns – Consumers in the Bangladesh can return any items, except Excluded Items, within 7 days of receiving the item.  Excluded Items include DVDs and software or body or hygiene products, such as creams and lotions, where the seal has been broken.

  • Costs of Returns – Unless the merchant shipped the item in error or the delivered item is damaged or defective, the consumer must pay the costs for return shipping.

Withdrawal/Cancellation – Consumers in the European Union can cancel a purchase at any time between the time of purchase and 14 days after receipt of the item.

  • Costs of Returns – If the purchased items have been shipped before the cancellation, the consumer must pay the costs of return shipping.

Method – in order to initiate a return or cancellation locate the order in your order history and click customer support.

Return of funds – after receipt of a returned item, Wish will return to the consumer the amount of the purchase and the standard shipping fees applied (to the initial shipment to the consumer). Any fees incurred for special or expedited shipping will not be refunded. Unless you select an alternative, such as Wish Cash, refunds will be credited to your original payment method.

 

Can I exchange an item?

Unfortunately, we currently don’t offer item exchanges. We may be able to help replace an order if it doesn’t meet your satisfaction. Please contact Wish Customer Support for more help.

How do I cancel my order?

You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive.

If your order was placed within the first 8 hours, you can go to your Order History and click “Request Refund”.

After clicking this option, your order will be cancelled and no charges will occur. If your order has already been processed, you’ll be covered under our Return Policy.